The Billing Problem
40% of Trustpilot reviews mention billing problems: charged during trials, unable to cancel subscriptions, continued charges after cancellation, and no refunds for unused credits.
Common Billing Issues
Charged During Free Trial
20% of Trustpilot reviewsUsers report being charged before trial period ends, sometimes within hours of signing up
Use virtual credit card (Privacy.com) with spending limit for trials. Cancel immediately after signing up if you want to test free tier only.
Cannot Cancel Subscription
25% of Trustpilot reviewsCancel button doesn't work, disappears, or subscription reactivates after cancellation
Try desktop version. Take screenshots. If button missing, contact bank to block future charges. Dispute with credit card company if needed.
Charged After Cancellation
15% of Trustpilot reviewsSubscription cancelled but charges continue for months
Document cancellation with screenshots and emails. Dispute charges with bank immediately. File complaint with FTC if unresolved.
No Refunds for Unused Credits
10% of Trustpilot reviewsBought credits but can't get refund even if unused
Avoid buying large credit packs upfront. Use pay-as-you-go if available. Document all purchase issues for chargeback if needed.
How to Properly Cancel Subscription
Follow these steps exactly to maximize your chances of successful cancellation:
- 1Log into your Manus account on desktop (not mobile app)
- 2Click your profile icon in top-right corner
- 3Select 'Settings' or 'Account Settings'
- 4Navigate to 'Billing' or 'Subscription' tab
- 5Look for 'Cancel Subscription' button (may be hidden at bottom)
- 6Click 'Cancel' and confirm cancellation
- 7Take screenshot of cancellation confirmation page
- 8Check email for cancellation confirmation (save this email)
- 9Verify subscription shows as 'Cancelled' in settings
- 10Check back in 24 hours to confirm it's still cancelled
Some users report the cancel button disappearing or subscription reactivating. If this happens, immediately contact your bank/credit card company to block future charges from Manus. Don't wait for support to respond.
How to Avoid Being Charged During Trial
Strategy 1: Use Virtual Credit Card
Use services like Privacy.com to create a virtual card with a spending limit (e.g., $1). This prevents unauthorized charges while allowing you to sign up.
Strategy 2: Cancel Immediately After Signup
If you only want to test the free tier, cancel your subscription immediately after creating your account (before using any credits).
Strategy 3: Monitor Bank Statements Daily
Set up transaction alerts with your bank. Check statements daily during trial period to catch unauthorized charges immediately.
What to Do If You Can't Cancel
Emergency Cancellation Protocol
- 1.Document Everything: Take screenshots of the broken cancel button, your subscription status, and any error messages.
- 2.Contact Your Bank: Call your bank/credit card company and request to block all future charges from "Manus" or the merchant name on your statement.
- 3.Email Manus Support: Send cancellation request via email ([email protected]) with screenshots. Keep a copy for your records.
- 4.Dispute Charges: If charged after cancellation attempt, immediately dispute the charge with your credit card company. Provide your documentation.
- 5.File Complaint: If unresolved after 30 days, file complaint with FTC (ftc.gov/complaint) and your state attorney general's consumer protection office.
How to Dispute Unauthorized Charges
If you've been charged without authorization or after cancelling, you have legal rights under the Fair Credit Billing Act:
Step 1: Contact Your Credit Card Company
Call the number on the back of your card within 60 days of the charge. Say "I want to dispute an unauthorized charge" and provide:
- Date and amount of charge
- Merchant name (Manus)
- Reason (charged during trial / charged after cancellation)
- Your documentation (screenshots, cancellation emails)
Step 2: Follow Up in Writing
Send a dispute letter to your credit card company's billing inquiries address (find on statement). Include copies of your documentation.
Step 3: Wait for Investigation
Credit card company must investigate within 30 days and resolve within 90 days. You don't have to pay the disputed amount during investigation.
Free Tier Strategy Guide
The safest way to use Manus is to avoid paid plans entirely:
✅ Recommended Approach
- • Use free tier credits only
- • Never add payment method if possible
- • If payment required, use virtual card with $1 limit
- • Cancel immediately after signup
- • Monitor bank statements daily
- • Use Manus Mate to maximize free credit efficiency
❌ High-Risk Approach
- • Adding real credit card for "free trial"
- • Buying large credit packs upfront
- • Assuming you can easily cancel later
- • Trusting support will help with billing issues
- • Not documenting your cancellation attempts
- • Waiting weeks to dispute unauthorized charges
Real User Stories
"I cancelled my subscription 3 times over 4 months. Each time it showed as cancelled, then I'd get charged again the next month. Support took 2+ weeks to respond each time with generic 'we'll look into it' messages. Finally had to get my bank to block all charges from them."
— Trustpilot review, 1-star
"Signed up for 'free trial' and was charged $49 within 2 hours. Never even used the service. Tried to cancel immediately but the button didn't work. Support ignored my refund request for 3 weeks. Had to dispute with my credit card company."
— Trustpilot review, 1-star
"I use Privacy.com virtual cards with $1 limits for all AI tool trials. Manus tried to charge me $49 during the 'free trial' but the transaction declined. I got to test the free tier without risk. Highly recommend this approach for any subscription service."
— Reddit user, r/AI_Agents
Protect Yourself
Use Manus Mate to maximize your free credits and avoid needing paid plans altogether.